ChatPal Privacy Policy

Effective Date: January 19 2026

ChatPal (“ChatPal,” “we,” “our,” or “us”) provides a mobile-first AI-driven language learning service. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the ChatPal mobile application, website, and related services (collectively, the “Services”).

If you have any questions, please contact us at support@chatpal.chat.

1. Scope of This Policy

This Privacy Policy applies to:

The ChatPal mobile app
Any ChatPal websites or online services that link to this Privacy Policy
Customer support and any other interactions you have with us

This Privacy Policy does not apply to third-party services not controlled by ChatPal, even if accessed through the Services.

2. Information We Collect

2.1 Required Information

To create and maintain a ChatPal account, you must provide only:

Name
Email address

These are the only personal data fields required to use ChatPal.

2.2 Optional Information You May Provide

You may choose to share additional personal data while using ChatPal. This includes:

Personal details you voluntarily share during voice or text conversations
Learning preferences, language level, and goals
Feedback or messages you choose to email or send via support

Any such information is entirely optional and disclosed at your discretion.

2.3 Voice and Audio Data

When using ChatPal’s voice features, we process:

Microphone audio
Real-time speech recognition output
AI-generated audio responses

Key points:

The microphone activates only when you explicitly interact with the voice controls (e.g., press-and-hold).
Audio is streamed to our voice-processing systems to enable speech recognition and AI-generated replies.
Our voice-processing systems may retain audio recordings, and ChatPal may access those recordings for service functionality, diagnostics, and quality purposes.

2.4 AI Model Training

ChatPal does not use your audio or transcripts to train AI models.

2.5 Conversation Transcripts and Learning Data

ChatPal stores:

Text transcripts of your conversations
Session activity (e.g., words practiced, session length, difficulty progression)

These are used to:

Provide and improve your learning experience
Personalize lesson difficulty and content
Maintain session history and progress insights

Transcripts may include personal details that you choose to share during conversations.

2.6 Device, Usage, and Log Information

We may automatically collect:

Device information (OS version, device model)
App version and configuration
Language and region settings
IP address
Dates, times, and duration of app usage
Diagnostic logs and crash reports

This information helps us operate, secure, and improve the Services.

2.7 Cookies and Local Storage

ChatPal may use cookies or local storage to:

Keep you logged in
Remember your preferences
Improve app performance

We do not use cookies for advertising or cross-site tracking.

3. Data Categories (for App Store Review Compliance)

ChatPal may collect the following categories of data:

Identifiers: name, email address
User Content: conversation transcripts, messages, optional personal details you share
Audio Data: voice recordings processed for speech recognition and AI responses
Usage Data: app interactions, session duration, feature usage
Diagnostics: crash logs, performance logs
Device Data: device model, OS version, IP address

We do not collect:

Payment information
Contact lists
Location data
Health data
Sensitive or biometric data (unless voluntarily spoken by the user)

4. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Services
Enable real-time voice conversations and AI-powered responses
Personalize your learning experience
Improve service quality, reliability, and performance
Communicate with you about account or service updates
Protect the Services from misuse, fraud, or security threats
Comply with applicable laws and regulations

ChatPal does not sell personal information.

5. Legal Bases for Processing (EEA/UK Users)

Where applicable, we rely on the following legal bases:

Performance of a contract — to provide the Services you request
Legitimate interests — to maintain, improve, and secure the Services
Consent — when required for analytics or optional processing
Legal obligations — when required to comply with law

6. How We Share Information

We may share information with:

Service providers who help us operate the Services (e.g., voice processing, hosting, analytics)
Professional advisors such as attorneys or auditors
Legal authorities when required to comply with law or protect user safety
Successor entities in connection with mergers, acquisitions, or business transfers

We do not share data with third-party advertisers.

All service providers are contractually required to handle personal data in accordance with this Privacy Policy.

7. International Transfers

Your data may be processed in countries outside your residence. We take steps to ensure your information is protected when transferred internationally.

8. Data Retention

ChatPal retains personal data for no longer than necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

If you request account deletion, we will delete or anonymize your personal data unless legal obligations require retention.

Users may request deletion of conversation transcripts and other optional personal data without deleting their account by emailing support@chatpal.chat

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Request deletion of transcripts separately from account deletion
Restrict or object to certain forms of processing
Request a portable copy of your data
Withdraw consent where applicable

You may exercise these rights by contacting support@chatpal.chat.

You may also control microphone access, notifications, and other device permissions through your device settings.

10. Security

We use technical and organizational measures designed to protect your personal data, including:

Encryption in transit
Access controls
Secure hosting infrastructure

However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

11. Children’s Privacy

ChatPal is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has used ChatPal, contact support@chatpal.chat and we will take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the “Effective Date” above.

Your continued use of the Services after changes become effective indicates acceptance of the updated policy.

13. Contact Information

If you have questions or concerns, contact us:

Email: support@chatpal.chat
Mailing Address:
ChatPal
800 N King Street
Suite 304 - 2430
Wilmington, DE 19801
USA